Cancellation window
Cancel by phone or email at least 24 hours before the agreed start and you won't be charged a thing. Cancel later than that, and we may charge for materials already bought specifically for your job, as noted in the quote.
Rescheduling
Rescheduling costs nothing. We'll offer you the nearest available slot within one business day.
When you're owed a refund
A full refund applies if we cancel on you, if we can't deliver the agreed scope of work, or if the result doesn't match the quote and we can't put it right within a reasonable time.
- Cancellations made more than 24 hours before the visit are refunded in full where a deposit was paid
- Cancellations within 24 hours may forfeit part of a deposit to cover the reserved slot
- If a visit is cancelled by us, any deposit is refunded in full
- No refund applies once work has already started on-site
How to ask for a refund
- Contact us by phone or message to request the cancellation
- We confirm whether the cancellation falls inside or outside the free window
- Any refund due is processed back to the original payment method
Timeline
Refunds are processed within five working days of the cancellation being confirmed.
Questions about this policy
Write to [email protected] or call +44 114 240 0026 during Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00. We answer every request within one business day.
- Merchant
- Coolmere Air Ltd.
- Registered address
- 203 Ecclesall Road, Sheffield, S11 8PN, United Kingdom
- [email protected]
- Phone
- +44 114 240 0026
- Working hours
- Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00
- Registration
- Company No. 03087749