Parties and scope
These terms apply between Coolmere Air and any customer, whether a homeowner, landlord or business, booking a repair, installation, servicing or removal visit. They cover the work described in the confirmed quote and any agreed variations.
Booking and quotes
Bookings are confirmed once a date and price estimate have been agreed by phone or in writing. Quotes given before a site visit are estimates and may be adjusted once the technician has assessed the actual unit, access and condition on-site, with any change agreed before work proceeds.
Performance of the work and access to the premises
The customer agrees to provide reasonable access to the indoor and outdoor units, including clear space to work and, where relevant, keys or entry arrangements agreed in advance. Coolmere Air will carry out the work to a reasonable professional standard and will pause work to discuss any issue found that changes the scope or price.
Prices, payment after completion and invoices
Prices are agreed before work starts, based on the confirmed quote or on-site assessment. Payment is due on completion by cash or bank transfer against an invoice; card payments are not accepted. Invoices are issued at the time of completion or, for commercial accounts, on the agreed billing terms.
Cancellation and rescheduling
Either party may cancel or reschedule a booked visit, subject to the cancellation policy referenced separately. Repeated late cancellations may result in a request for a deposit before future bookings are confirmed.
Liability, insurance and complaints
Coolmere Air carries public liability insurance covering the work carried out. Workmanship is guaranteed for twelve months from completion; any complaint about the standard of work should be raised within that period so it can be assessed and, where justified, corrected at no extra labour charge.
Governing law
These terms are governed by the law of England and Wales, and any dispute arising from them will be subject to the jurisdiction of the courts of England and Wales.
Questions about this policy
Write to [email protected] or call +44 114 240 0026 during Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00. We answer every request within one business day.
- Merchant
- Coolmere Air Ltd.
- Registered address
- 203 Ecclesall Road, Sheffield, S11 8PN, United Kingdom
- [email protected]
- Phone
- +44 114 240 0026
- Working hours
- Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00
- Registration
- Company No. 03087749