Data controller
Coolmere Air is the data controller responsible for the personal information collected through this website and by phone in connection with booking or enquiring about services.
Legal framework
Personal data is handled under UK GDPR and the Data Protection Act 2018 and whatever other rules apply in United Kingdom. If this policy ever conflicts with the law, the law wins.
Data collected through the request form and by phone
When you submit the request form or call us, we collect your name, phone number, and any details you provide about the job, such as unit type or a description of the fault. This information is used solely to respond to your enquiry and arrange the visit.
Purposes and legal basis
We process this information to respond to enquiries, schedule visits, and provide the requested service, which is necessary for entering into and performing a service arrangement with you. Where analytics cookies are enabled, aggregated site usage data is processed on the basis of your consent.
Storage period
Contact and job details are kept for as long as needed to complete the work and handle any warranty or follow-up query, and are then deleted or archived in line with standard record-keeping practice.
Sharing with staff and subcontractors
Information is shared only with the technicians and, where relevant, subcontractors directly involved in carrying out your booked work. It is not sold or shared with third parties for marketing purposes.
Your rights and how to exercise them
You can ask to see, correct or delete the personal information we hold about you by contacting us directly by phone or through the contact page. We will respond to such requests within a reasonable time and in line with applicable data protection law.
Questions about this policy
Write to [email protected] or call +44 114 240 0026 during Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00. We answer every request within one business day.
- Merchant
- Coolmere Air Ltd.
- Registered address
- 203 Ecclesall Road, Sheffield, S11 8PN, United Kingdom
- [email protected]
- Phone
- +44 114 240 0026
- Working hours
- Mon-Thu 08:15-16:45, Fri 08:15-15:00, Sat 09:00-14:15, break 12:30-13:00
- Registration
- Company No. 03087749